How will my plant arrive?
Our number one priority is that our plants arrive in happy, healthy condition. You never know what adventures a plant can get into making its way to your home! Our plants ship in their nursery grow pot to allow for a safe and comfy ride all the way to your doorstep. Allowing plants to stay in their grow pot while being shipped helps reduce the risk of stress and shock that could happen if they were to be potted in a new planter before leaving the greenhouse.
If you paired your plant with one of our planters, the grow pot will be securely nestled inside. For large plants and planters, including faux plants, the planter will ship separately from the large plant due to its weight.
Do I have to repot my plant once it arrives?
The short answer is, no. First, let your plant acclimate to its new environment. Place the plant in the spot you plan to keep it in. Let it settle in for about two weeks.
After two weeks, your plant has adjusted—your home’s light levels and temperature differ from a greenhouse!—and you can pot it into its ceramic planter, if you choose. You might notice your plant’s earthenware planter is wider than the plant’s nursery pot. This space is for your plant to grow into, should you choose to repot it. But remember, this is optional: as long as your plant still has room to grow in its nursery grow pot, and looks happy and healthy, you don’t need to lift a finger!
What type of plant care support do you provide?
Plant Care Library: Simply look up the name of your plant for easy-to-follow care instructions. Gift recipients receive instructions on how to care for their plants in their package, too.
Tip: Forget the name of the plant? You can find the name of your plant in three places: your order confirmation email, the “Order History” section of your Account page and the packing slip included with your shipment when it arrives.
Blog: Our blog has tons of articles on how to care for your plants, from how to find the right spot in your home to when to water and more.
Why does my plant look different from the website?
Live plants and small batch pottery will have variations in color, texture, finish, and size. While we make every effort to display our potted plants as accurately as possible, there may be subtle differences from what is displayed online.
My plant arrived damaged, what do I do?
We guarantee your plants will arrive happy & healthy condition. If not, we'll send you a free replacement as part of our 30-Day Customer Happiness Guarantee.
While it's natural for live plants to show minor signs of stress after transit (and some dirt may slip out of the pot), if the damage is beyond minor blemishes*, reach out to us within 30 days of receipt. To expedite your request, please send photos of the damage, including one close-up pic and one at a distance.
The guarantee applies to all online and in-store purchases within the first 30 days. We require photos as proof of damage and to help us improve our packaging process.